Frequently Asked Questions

The UrgentGo Courier FAQ page addresses the most frequently asked questions from South African customers about courier and logistics services. Topics covered include: how to schedule a pickup through multiple channels including online booking at urgentgocourier.co.za/book, phone at 010 023 4832, WhatsApp at 063 040 2848, and email at Support@urgentgocourier.co.za. How to contact customer support with details on operating hours Monday to Friday 7AM to 7PM, Saturday 8AM to 2PM, and emergency after-hours WhatsApp assistance. Whether delivery addresses can be changed or packages rerouted after dispatch with clear guidance on mid-transit rerouting fees and same-day cancellation policies. Detailed service area information covering all nine South African provinces including major metros Johannesburg, Cape Town, Durban, Pretoria, Sandton, Midrand, Centurion, Randburg, Roodepoort, Gqeberha, East London, Bloemfontein, Polokwane, Nelspruit, and over 200 secondary towns. Accepted payment methods including credit cards Visa MasterCard American Express, debit cards, EFT bank transfers, cash on delivery for eligible shipments, corporate accounts with 30-day terms, and mobile payment solutions. One-time event and project delivery capabilities for corporate events, conferences, weddings, exhibitions, trade shows, emergency deliveries, and bulk document distribution. Bulk shipment discounts and corporate pricing tiers starting at 10 plus shipments per month with additional savings for high-volume long-term contracts. Real-time parcel tracking via web portal with waybill number, SMS and email notifications, mobile app with live GPS tracking, customer portal for business accounts, and phone tracking support. Transparent surcharge and fee structure including fuel surcharges during significant price fluctuations, after-hours pickup and delivery charges, remote area distance-based surcharges, oversized and overweight dimensional pricing, failed delivery redelivery fees, and special handling for fragile items. Complete list of prohibited items that UrgentGo cannot ship including artwork, cash currency, cigarettes tobacco, explosives, firearms ammunition, gasoline petroleum, knives sharp instruments, liquor alcohol, live animals, marijuana cannabis, seditious treasonable materials, and delicate items not in original packaging. Additional FAQ topics address courier courier pricing from R55 for local same-day to R2500 for cross-country express direct, insurance coverage up to R1000 standard with optional extended cover, delivery time guarantees for same-day 90-minute collection 2 to 4-hour delivery and overnight next-business-day by 8AM, and business account benefits with prepaid wallet balances and monthly invoicing options.