Terms of Service

These Terms of Service ("Terms") govern your use of UrgentGo Courier (Pty) Ltd services ("Company", "we", "us", or "our"). By using our courier, logistics, or delivery services, you ("Customer", "you", or "your") agree to be bound by these Terms in accordance with South African law. Our services are provided subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and other applicable South African legislation. If you do not agree to these Terms, you may not use our services.

UrgentGo Courier (Pty) Ltd Registration Number: 2024/844754/07 Physical Address: Flora Centre, Conrad Drive & Ontdekkers Rd, Florida, Johannesburg, 1709 Postal Address: [Postal Address] Telephone: +27 100 234 832 Email: support@urgentgocourier.co.za We are registered with the Companies and Intellectual Property Commission (CIPC) and comply with all applicable South African transport and logistics regulations.

UrgentGo Courier provides comprehensive logistics and delivery services including: • Same-day courier and delivery services • Express and standard courier services • Trucking and freight services • Airfreight solutions • Third-party logistics (3PL) services • First and final mile delivery • Fleet replacement services All services are subject to availability, geographic coverage, and operational capacity. Service levels and delivery times are estimates and not guarantees unless specifically agreed in writing.

By using our services, you agree to: • Provide accurate and complete information for all shipments • Ensure all items comply with our acceptable use policy • Package items appropriately to prevent damage during transport • Be available at specified pickup and delivery times or designate an authorized representative • Pay all charges and fees as agreed • Comply with all applicable laws and regulations • Not use our services for illegal or prohibited activities You warrant that you have the right to ship all items and that all information provided is accurate and complete.

The following items are strictly prohibited from shipment: • Cash, currency, or negotiable instruments • Firearms, ammunition, and weapons • Explosives, flammable materials, and hazardous substances • Live animals (except with prior written approval) • Illegal drugs and controlled substances • Tobacco products and cigarettes • Alcoholic beverages without proper licensing • Artwork and antiques (unless professionally packaged and declared) • Perishable goods without appropriate packaging • Items exceeding size and weight limitations • Seditious, treasonable, or offensive materials • Any items prohibited by South African law We reserve the right to refuse shipment of any item at our discretion.

Pricing is based on current rate schedules and may vary based on: • Distance and delivery zone • Package dimensions, weight, and value • Service type and delivery timeframe • Additional services requested • Fuel surcharges when applicable Payment terms: • Payment is due as agreed at time of booking • Corporate accounts: Net 30 days with approved credit application • Credit card payments processed securely through authorized processors • Cash on delivery available for eligible shipments • Late payment charges may apply as per the National Credit Act All prices include VAT where applicable. Additional charges may apply for failed deliveries, address corrections, or special handling.

In the event that a Business Account holder elects to cancel or terminate their wallet or business account with Urgent Go Courier (Pty) Ltd, any remaining wallet balance shall be non-refundable. All funds loaded into a business wallet are deemed prepaid service credits and are allocated strictly for courier and related services offered by the Company. Such credits are not redeemable for cash and may not be refunded under any circumstances. Upon cancellation, any remaining balance may, at the Company's sole discretion, be retained as service credit and applied toward future services, subject to account compliance and good standing. By funding and using a business wallet, the client acknowledges and agrees to this no-refund policy.

In the event that a Customer's account falls into arrears, UrgentGo Courier (Pty) Ltd reserves the right to take the following steps: • Issue payment reminders and notices to the Customer • Suspend or temporarily restrict services until the outstanding amount is settled in full • Exercise a general lien over any consignments, goods, or parcels in our possession belonging to the Customer until all outstanding amounts, together with any associated costs, fees, and charges, are paid in full Should the Customer fail to settle the outstanding amount within thirty (30) calendar days of receiving written notification, UrgentGo Courier (Pty) Ltd reserves the right to sell or otherwise dispose of any consignments, goods, or parcels held under lien in order to recover any and all due and owing amounts. The proceeds of such sale shall first be applied toward the outstanding debt and any associated costs. Any surplus will be returned to the Customer; any shortfall remains due and payable by the Customer. Customers are strongly encouraged to contact our support team at support@urgentgocourier.co.za or by calling +27 100 234 832 if they anticipate difficulty settling their account, so that alternative payment arrangements may be discussed before service disruptions take effect.

Our liability is limited as follows: • Maximum liability per shipment: R5,000 or declared value, whichever is lower • Liability limited to direct losses only • No liability for consequential, indirect, or special damages • No liability for delays beyond our reasonable control Insurance coverage: • Basic coverage included up to R1,000 per shipment • Additional insurance available for higher value items • Claims must be reported within 48 hours of delivery • All claims subject to investigation and proof of loss We are not liable for losses due to: • Acts of God, natural disasters, or force majeure events • Government actions, strikes, or civil unrest • Improper packaging or undeclared value • Failure to follow our shipping guidelines • Pre-existing damage not noted at pickup

Delivery arrangements: • Delivery attempts made during standard business hours unless otherwise arranged • Signature required for all deliveries unless waived in writing • Delivery to reception, security, or authorized representative constitutes valid delivery • Three delivery attempts maximum before return to sender • Customer responsible for additional charges if delivery cannot be completed Risk of loss transfers to recipient upon delivery. We are not responsible for packages after successful delivery, even if delivered to an unauthorized person at the specified address. Time estimates are not guaranteed and depend on traffic, weather, and operational conditions.

Claims procedure: • All claims must be submitted in writing within 30 days of shipment date • Include tracking number, proof of value, and evidence of loss or damage • We reserve the right to inspect damaged items before settlement • Claims processed within reasonable timeframe after complete documentation received Dispute resolution: • Initial disputes handled through our customer service department • Unresolved disputes subject to mediation in Johannesburg, South Africa • Final disputes resolved through South African courts • Consumer Protection Act rights preserved where applicable All legal proceedings must be instituted within one year of the incident giving rise to the claim.

In accordance with the Protection of Personal Information Act (POPIA): • We collect only necessary personal information for service delivery • Information used solely for logistics, billing, and customer service purposes • Data shared with authorized agents and service providers only • Reasonable security measures implemented to protect personal information • You have rights to access, correct, and delete personal information We may use information for: • Service delivery and customer communication • Billing and payment processing • Service improvement and quality assurance • Marketing communications (with consent) • Legal compliance and regulatory reporting Your privacy rights are protected under South African law.

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including: • Natural disasters, extreme weather conditions • Government actions, regulations, or restrictions • Labor strikes, work stoppages, or industrial action • War, terrorism, or civil unrest • Public health emergencies or pandemics • Infrastructure failures or transportation disruptions During force majeure events, we will make reasonable efforts to minimize service disruption and communicate with affected customers.

All intellectual property rights in our services, website, systems, and materials remain our exclusive property. You may not: • Copy, modify, or distribute our proprietary materials • Use our trademarks, logos, or branding without written permission • Reverse engineer or attempt to access our systems unauthorized • Create derivative works based on our intellectual property You grant us limited rights to use your information for service delivery purposes.

These Terms remain in effect until terminated: • You may discontinue use of our services at any time • We may terminate service for breach of Terms with reasonable notice • Outstanding obligations survive termination • Accrued charges remain payable after termination We reserve the right to refuse service to any customer who violates these Terms or engages in abusive or fraudulent behavior.

We may update these Terms from time to time: • Changes effective upon posting to our website • Continued use of services constitutes acceptance of updated Terms • Significant changes communicated via email or direct notification • Previous versions available upon request We encourage regular review of these Terms to stay informed of any changes.

These Terms are governed by South African law: • Subject to jurisdiction of South African courts • Johannesburg High Court has jurisdiction over disputes • Consumer Protection Act rights preserved where applicable • International conventions apply to cross-border shipments where relevant If any provision is found unenforceable, the remainder of these Terms remains in full force and effect.

For questions about these Terms or our services: UrgentGo Courier (Pty) Ltd Physical Address: Flora Centre, Conrad Drive & Ontdekkers Rd, Florida, Johannesburg, 1709 Phone: +27 100 234 832 Email: legal@urgentgocourier.co.za Customer Service: support@urgentgocourier.co.za Business Hours: Monday - Friday: 7:00 AM - 9:00 PM Saturday: 8:00 AM - 6:00 PM Sunday: 9:00 AM - 5:00 PM Emergency service available 24/7 for existing customers.