We're Here to Help You
Get instant assistance from our expert team. Whether you need help with deliveries, tracking, or have questions about our services, we're ready to help 24/7.
Meet Your Support Specialists
Our dedicated team of experts is here to assist you with any questions or concerns. Each specialist is trained to provide the best possible service for your specific needs.
Sarah Johnson
Customer Service Manager
Leading our customer service team with 8 years of logistics experience.
Specialties:
Languages:
English, Afrikaans, Zulu
Availability:
Mon-Fri: 7:00 AM - 6:00 PM
Michael Chen
Technical Support Specialist
Solving technical challenges and helping clients with our tracking systems.
Specialties:
Languages:
English, Mandarin
Availability:
Mon-Fri: 8:00 AM - 5:00 PM
Nomsa Mthembu
Delivery Coordination Expert
Coordinating deliveries across South Africa with precision and care.
Specialties:
Languages:
English, Zulu, Xhosa
Availability:
Mon-Sun: 6:00 AM - 10:00 PM
James Robertson
Corporate Account Manager
Helping businesses optimize their logistics and delivery operations.
Specialties:
Languages:
English, Afrikaans
Availability:
Mon-Fri: 8:00 AM - 6:00 PM
Priya Patel
Billing & Payment Specialist
Resolving billing questions and helping with payment solutions.
Specialties:
Languages:
English, Hindi, Gujarati
Availability:
Mon-Fri: 8:00 AM - 5:00 PM
David Kruger
Emergency Response Coordinator
Available round-the-clock for emergency delivery situations.
Specialties:
Languages:
English, Afrikaans
Availability:
WhatsApp us — we'll respond promptly
Need Immediate Assistance?
Choose the fastest way to get help based on your specific needs
Live Chat
Quick questions and general inquiries
How Can We Help You?
Find answers to common questions, learn how to use our services, and get step-by-step guides for all your delivery needs.
How to track my delivery
Learn how to track your package in real-time using our tracking system
Get your tracking number from the booking confirmation
Visit our tracking page or use the mobile app
Enter your tracking number in the search field
View real-time updates and delivery status
How to book a delivery
Step-by-step guide to booking your delivery online
Visit our booking page or call +27 100 234 832
Enter pickup and delivery addresses
Select service type and delivery time
Confirm booking and make payment
Payment methods accepted
All available payment options for your convenience
Credit/Debit Cards (Visa, Mastercard)
EFT and Bank Transfers
Corporate Accounts with monthly billing
Cash payments for select services
Delivery was attempted but I wasn't home
What happens when delivery attempts are unsuccessful
We'll leave a delivery notice with contact details
Call or SMS the driver to reschedule
Arrange delivery to alternative address
Pickup from nearest UrgentGo hub
Same-day delivery availability
Check if same-day delivery is available in your area
Available in Johannesburg, Cape Town, Durban, Pretoria
Bookings before 2 PM for same-day delivery
Additional charges apply for urgent deliveries
Call +27 100 234 832 to confirm availability
Creating a business account
Set up a corporate account for better rates and features
Contact our corporate sales team
Provide business registration documents
Agree on payment terms and credit limits
Receive account login credentials
Mobile app not working
Troubleshooting common mobile app issues
Check your internet connection
Update the app to the latest version
Clear app cache and restart
Contact technical support if issues persist
Invoice and receipt queries
Getting copies of invoices and payment receipts
Log into your account dashboard
Navigate to billing and payments section
Download invoices and receipts
Contact billing team for older records
Still Need Help?
Can't find what you're looking for? Our support team is standing by to help you with any questions.
Live Chat
Get instant answers
UrgentGo Courier Help & Support
Our Help Centre is your first stop for answers to common questions about UrgentGo courier services. Whether you need help tracking a parcel, understanding our delivery options, managing your business account, or resolving a billing query — our support team and self-service resources are here to assist you quickly and efficiently.
Tracking & Delivery Support
Every UrgentGo booking comes with a unique tracking number sent via SMS and email. You can track your parcel in real time on our website or via WhatsApp. If your parcel status hasn't updated in over 4 hours, or if you believe there's been a delivery exception, contact our support team immediately.
- Track your parcel using your waybill number on our tracking page
- Receive live SMS and email status updates at every delivery milestone
- Request proof of delivery (POD) for any completed shipment
- Report a missed delivery or arrange a re-delivery at no extra cost
Business Account Support
Business account holders receive priority support with a dedicated account manager. If you're experiencing issues with your business wallet, invoicing, API integration, or volume pricing, our business support team is available Monday to Friday, 07:00–18:00.
- Dedicated account manager for business clients
- Monthly consolidated invoicing and billing support
- API and e-commerce integration technical assistance
- Volume pricing reviews and contract queries
Common Support Topics
Contact Our Support Team
Our customer support team is available Monday to Friday from 07:00 to 18:00, and Saturday from 08:00 to 14:00. For urgent after-hours delivery issues, our emergency line is available 24/7.